Refund Policy

Last updated: 9/29/2025

1. Refund Eligibility

We offer refunds under the following circumstances:

  • Service failure due to technical issues on our end
  • Duplicate payments made in error
  • Subscription cancellation within 7 days of initial purchase
  • Billing errors or unauthorized charges

2. Refund Timeframe

Refund requests must be submitted within the following timeframes:

  • Technical service failures: Within 30 days of the incident
  • Subscription cancellations: Within 7 days of initial purchase
  • Billing errors: Within 90 days of the charge
  • Duplicate payments: Within 60 days of the duplicate charge

3. Non-Refundable Items

The following are not eligible for refunds:

  • Successfully completed document conversions
  • Used credits or page conversions
  • Services used beyond the refund period
  • Refunds requested due to user error or misunderstanding
  • Refunds for services that have been fully utilized

4. Refund Process

To request a refund, please follow these steps:

  1. Contact our support team at [email protected]
  2. Provide your account email and order details
  3. Explain the reason for your refund request
  4. Include any relevant documentation or screenshots
  5. Wait for our review and response (typically within 2-3 business days)

5. Refund Processing

Once your refund is approved:

  • Refunds will be processed within 5-10 business days
  • Refunds will be issued to the original payment method
  • You will receive an email confirmation once processed
  • Processing times may vary depending on your payment provider

6. Partial Refunds

In certain circumstances, we may offer partial refunds:

  • For unused portions of subscription periods
  • When only partial service was delivered due to technical issues
  • For billing errors where only a portion of the charge was incorrect

7. Subscription Cancellations

For subscription-based services:

  • You can cancel your subscription at any time from your account settings
  • Cancellation takes effect at the end of your current billing period
  • No refunds for the current billing period unless within 7 days of initial purchase
  • You retain access to the service until the end of your paid period

8. Dispute Resolution

If you disagree with our refund decision:

  • You may request a review by our management team
  • Provide additional documentation to support your case
  • We will conduct a thorough review within 5 business days
  • Our decision after review is final

9. Chargebacks and Payment Disputes

We strongly encourage customers to contact us directly before initiating chargebacks:

  • Chargebacks may result in account suspension
  • We will work with you to resolve any billing issues
  • Direct communication often leads to faster resolution
  • We maintain records of all communication for dispute resolution

10. Changes to This Policy

We may update this refund policy from time to time. Changes will be posted on this page with an updated revision date. Continued use of our service after changes constitutes acceptance of the new policy.

11. Contact Information

For refund requests or questions about this policy, please contact us:

Email: [email protected]
Address: Office A13, Rutuja Complex, Rambag Colony, Kothrud, Pune, India - 411038
Response Time: We typically respond to refund requests within 2-3 business days